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Terms and Conditions for Mantu Website

Effective Date: 01/01/2025

Welcome to Mantu (“we,” “our,” or “us”). By accessing or using our website at Manturestaurant.co.uk (“Site”), including making reservations, placing orders, or engaging in any other activities, you (“you” or “Customer”) agree to comply with and be bound by the following Terms and Conditions (“Terms”). These Terms apply to all visitors, users, and others who access or use the Site.

Please read these Terms carefully. If you do not agree to these Terms, do not use our Site.

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1. General Use of the Website

  1. Eligibility: To access and use our Site, you must be at least 18 years old. By using our Site, you represent and warrant that you are of legal age to form a binding contract with us and meet all eligibility requirements.

  2. Account Creation: You may be required to create an account to make reservations or place orders. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  3. Prohibited Uses: You agree not to use the Site for any illegal, harmful, or prohibited purpose, including but not limited to:

    • Violating any applicable law or regulation.

    • Attempting to hack, misuse, or access any part of the Site or our payment system.

    • Using the Site to transmit harmful or malicious content (e.g., viruses, malware).

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2. Reservation and Payment Policy

  1. Making a Reservation: You may use our online reservation system to book a table at Mantu. You will be required to provide your name, contact details, and payment information to complete the reservation.

  2. Payment for Reservations: For certain reservations, we require a deposit or full payment in advance to secure your booking. Payment will be processed through our secure payment gateway, and you will be notified of the amount at the time of booking. Accepted payment methods include:

    • Credit/Debit Cards (Visa, MasterCard, American Express)

    • PayPal (if applicable)

    • Booking Confirmation: Upon successful payment, you will receive a confirmation email with the details of your reservation. Please keep this confirmation for your reference.

  3. Cancellations and Refunds:

    • Cancellations: You may cancel your reservation by following the instructions in your confirmation email or by contacting us directly at hello@manturestaurant.co.uk Cancellation policies are as follows:

      • 50% refund if canceled 2 days in advance.

      • No refund if canceled within 48 hours of the reservation.

    • Refunds: If applicable, refunds will be processed to the original payment method within 5 business days.

  4. No-Show Policy: If you do not show up for your reservation without prior notice, a no-show fee will apply. The amount of the fee will be clearly communicated during the booking process.

  5. Modifications by Restaurant: Mantu reserves the right to modify or cancel any reservation in cases of unforeseen circumstances, such as restaurant closure or other events beyond our control. We will notify you promptly and offer the option to reschedule or refund.

3. Ordering Policy (If Applicable)

  1. Menu and Orders: The menu displayed on our website is for informational purposes. Prices and availability are subject to change without notice. Once an order is placed, you will receive an order confirmation via email, and your order will be processed accordingly.

  2. Order Modifications or Cancellations: For online orders, you may modify or cancel your order within a limited time frame before it is processed. Once an order is confirmed and prepared, it cannot be modified or canceled.

  3. Delivery or Pickup: If applicable, you may opt for delivery or pickup of your order. Delivery fees and times will be specified at checkout.

4. Privacy and Data Security

  1. Personal Information: By using our Site, you consent to the collection and use of personal information as outlined in our Privacy Policy. We may collect information such as your name, contact details, payment information, and reservation preferences to fulfil your reservation and orders.

  2. Security: We implement reasonable security measures to protect your personal information, but we cannot guarantee the absolute security of data transmitted over the internet. You are responsible for safeguarding your account information.

  3. Third-Party Services: We may use third-party services (e.g., payment gateways, email providers) to facilitate transactions. These third parties may collect, store, and process your personal data in accordance with their own privacy policies.

5. User Conduct

  1. Accuracy of Information: You agree to provide accurate, complete, and up-to-date information when using our Site. Any false or misleading information may result in the cancellation of your reservation or order.

  2. Respectful Behaviou: You agree to interact with our staff and other customers in a respectful manner. Any abusive, discriminatory, or disruptive behaviour may result in being banned from the Site or from our restaurant.

6. Intellectual Property

  1. Ownership: All content on the Site, including but not limited to text, images, logos, designs, and software, is the property of Mantu and is protected by intellectual property laws. You may not use, reproduce, or distribute any of the Site's content without our prior written consent.

  2. User-Generated Content: If you submit reviews, comments, or any other user-generated content to our Site, you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content for marketing and promotional purposes.

7. Limitation of Liability

  1. Restaurant Liability: Mantu is not liable for any indirect, incidental, or consequential damages arising from your use of our Site, including but not limited to reservations, orders, or payments.

  2. Force Majeure: Mantu is not responsible for any delays, failures, or disruptions caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or government actions.

8. Governing Law and Dispute Resolution

  1. Governing Law: These Terms are governed by the laws of The United Kingdom, without regard to its conflict of law principles.

  2. Dispute Resolution: Any disputes arising from these Terms will be resolved through mediation/arbitration, and you agree to submit to the exclusive jurisdiction of the courts in the UK for claims that cannot be resolved through alternative dispute resolution.

9. Modifications to Terms and Conditions

Mantu reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated effective date will be clearly stated at the top of the page. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

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By using this website, you agree to these Terms and Conditions.

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